One of the first things you’ll notice about 22-year-old Chance is his mega-watt smile or his friendly and outgoing personality. His positive attitude and genuinely cheerful demeanor make him well-suited for the demanding role of Courtesy Clerk at the busy Berwick Kroger.
Chance typically works 25 hours a week. His responsibilities include helping bag groceries for customers, keeping the front of the store and the parking lot clean, taking out the trash for the cashiers, helping customers with exchanging propane tanks, as well as collecting the shopping carts from the parking lot and then carefully wiping them down to adhere to the store’s COVID-19 protocols. He is constantly moving and doing something, which is exactly how he likes it!
But the best part of his job? “I like to talk with the customers and try to help them,” says Chance. “ I’m a people person! The best part of my job is seeing my customers happy.” That dedication to excellent customer service hasn’t gone unnoticed. He is particularly proud that one of his customers recently wrote a letter to the Store Manager, praising Chance for his positive attitude and his willingness to help.
Chance’s job coach, Essence, has noticed that since starting his job this past December, “Chance has really matured. Before, he sometimes had a hard time dealing with changes, but since he’s started working, he’s been able to learn how to adjust. He has learned how to talk himself through a difficult situation and still keep his positive attitude.” Chance’s natural drive and determination, combined with the support and encouragement of his EmployAbility job coach, makes for a very bright future.
When not working, Chance spends time with his two younger brothers, watching movies or playing on his Xbox. He takes his role as the oldest seriously and tries to model positive thinking and hard work for his brothers because he knows that they look up to him. Chance likes to stay active and rides on his skateboard, both for fun and exercise, as well as to get to and from work. Additionally, he is also a self-taught computer programmer – he recently figured out how to install Windows 10 on a Chrome Book because he likes the interface better!
In Chance’s case and for countless others, a job is not just a revenue stream. A job allows people to actively practice problem-solving, adapting to different situations, communicating effectively, and countless other skills that transfer to success in everyday life! Thank you for helping adults with IDD to grow, succeed, and become recognized as a valued part of our community.